FAQs
Frequently Asked Questions
Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime on phone, chat, or email.

Product
Examples of small dog breeds that are considered dainty chewers are: Chihuahua, Pug, Shih Tzu and Yorkshire Terrier. Examples of medium dog breeds that are considered normal chewers are: Cocker Spaniel, Scottish Terrier and Beagle. Examples of large dog breeds that are considered aggressive chewers include: Labrador Retriever, Golden Retriever, German Shorthaired Pointer, Boxer, Rottweiler and Standard Poodle. If you are unsure of which category your dog falls into please and which dog chew is the best for your dog please reach out to us and we will help you select the best size chew. caninechews1@gmail.com
Rawhide is a single ingredient product exclusively sourced from cattle raised in the United States and Mexico. Canine Chews rawhide is ALWAYS from premium beef hide, which is the inner layer of the hide. Rawhide differs from leather in that leather is from the outer layer of the hide
NEVER from China, EVER. The FDA has warned U.S. consumers against dog chews and treats from China. Canine Chews is a family-owned business that has built a brand for over 25 years based on trust with the U.S. consumer. Our beef hides are sourced from the U.S. and Mexico and sent to our facility in Aguascalientes, Mexico, where our team manufactures and packages Canine Chews rawhide.
Canine Chews rawhide dog chews are sold in major retail outlets including Costco, Sam’s Club and a number of regional retailers. They can also be purchased online on Chewy, Amazon and CanineChews.com. If you are a retailer interested in distributing Canine Chews please contact us at caninechews1@gmail.com.
Rawhide provides a trifecta of benefits: long lasting, inexpensive and a savory beef taste loved by dogs! There’s a reason why rawhide has been a top selling dog treat for over 30 years! In addition, customers love these benefits:
Dental Benefits: healthy teeth and gums through tartar and plaque control Long Lasting: ideal for all dog sizes and chew strengths providing hours of playful occupation 100% Natural: Canine Chews Premium All-Natural Beef Hide Canine Retrievers are preservative free and a great single-ingredient dog chew Taste Dogs Love!: Savory natural treats your dog will love by satisfying the natural urge to chew, saving your shoes and furniture! Home Safe: odor free and will not stain rugs or furniture
Safety
Canine Chews provides rawhide chews for small, medium and large aggressive chewing dogs. While rawhide chews can be playful, such as braided rawhide, they are consumable and the dog should be supervised during treating. Amble water should be available before, during and after feeding rawhide, which is considered to be a supplemental treat. Since the rawhide chew is consumable, small pieces will be left over once the dog chews through the treat. Those small pieces should be removed as they can be a choking hazard.
Canine Chews is a vertically integrated manufacturer with every step of the process closely controlled to ensure the highest quality and consistency. Quality controls start with the raw material, with each hide closely inspected by third party laboratories and internal quality managers. The processing to prepare the whole hide into a rawhide that can be used for dog chews is controlled by internal quality professionals. Our team of over 1,200 professionals, many of which have been with Canine Chews for over 10 years, turn the rawhide sheets into dog chews and treats.
The highest levels of certifications are held at the factories, including food safety and quality certifications such as GFSI and HACCP to ensure the highest quality is consistently delivered to you and your pup.
All dog toys, treats and chews have some risk to the dog. Food safety specialists, including those at the USDA, classify rawhide as a low risk item for bacteria, which adds a layer of safety for your dog. Proper supervision when treating the dog is important to minimize risk. Other risks that Canine Chews addresses during the manufacturing process:
Contamination: hides are tested for trace chemicals and heavy metals to ensure dog health. In addition, each batch of rawhide is tested for salmonella and E. coli to ensure your pet’s safety Blockage/Choking: rawhide will naturally moisten with the dog’s saliva and allow the dog to gnaw pieces off in a manageable way for the dog. If left unsupervised, all dog treats - including rawhide - can pose a choking or blocking hazard if a dog tries to consume a large piece. Always supervise your dog during treating. If your dog is known to consume a large piece of rawhide, please monitor your dog carefully and if there are any changes in behavior please contact your vet Digestive Irritation: if your dog is known to be allergic to beef, do not feed rawhide as it is made from 100% beef. Like humans, dogs may have loose stool or digestive irritation from consuming too much beef. Please read feeding instructions carefully and do not overfeed treats. Rawhide treats are not considered to be a balanced diet and should not replace daily food intake for the dog
Cattle processors are closely monitored by the government and adhere to all state and federal regulation. Canine Chews adheres to the highest levels of environmental standards with only natural products use in processing beefhides. All wastewater from the production process is filtered, recycled and used to in agricultural farming
Shipping
Yes! Canadian customers can buy Canine Chews on Amazon Canada. We don't currently ship outside the United States and Canada. For other international inquiries, please email us at caninechews1@gmail.com or call 1-888-565-0801.
All orders are placed and fulfilled through Amazon, so delivery times follow the estimate Amazon shows at checkout. Amazon will email you a tracking number when your order ships.
Orders ship from Amazon's fulfillment network, using Amazon's own delivery service and carriers such as USPS and UPS.
Payments
Browse caninechews.com, choose a product and click Buy on Amazon. You'll be taken to that product on Amazon.com (or Amazon.ca in Canada), where you add it to your cart and check out with your Amazon account. Amazon will email you an order confirmation.
Payment is handled entirely by Amazon. Amazon charges your payment method when your order ships.
Any payment method on your Amazon account, including credit and debit cards, Amazon gift card balance and the other options Amazon offers at checkout.
Promotions
Shipping costs and free-shipping eligibility are set by Amazon and shown at checkout. Prime members receive free shipping on eligible items.
Look for coupons and deals right on our Amazon product pages, and save on repeat orders with Amazon Subscribe and Save. Promo codes are entered at Amazon checkout.
Returns
Because our chews are consumable products, Amazon does not accept returns on them. If you have any concerns about your order, please call us at 1-888-565-0801 or email caninechews1@gmail.com and we'll make it right.
Subscribe and Save
Save on recurring orders with Amazon Subscribe and Save. On any Canine Chews product page on Amazon.com or Amazon.ca, choose Subscribe and Save, pick how often you'd like your delivery, and Amazon handles the rest. You can skip, change or cancel deliveries anytime from your Amazon account.
Our previous Autoship program has ended. If you had an Autoship order with us and need help switching, please call 1-888-565-0801 or email caninechews1@gmail.com.
Support
You can reach a team member toll-free at 1-888-565-0801 from 9am-5pm Central Standard Time. You can also chat or email caninechews1@gmail.com and we’ll get right back to you.
We are available M-F from 9am-5pm Central Standard Time excluding federal holidays.
Yes. Canine Chews follows federal and state tax laws as displayed at checkout.
When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, enter your email address and click “Notify Me” to sign up. Items that have been discontinued will not have product pages available on the website.
Yes. We have programs for non-profit organizations and shelters that help support animal welfare. Please give us a call if you’d like to discuss how we can help your organization.
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